To say that the past 72 hours in college athletics is unprecedented is an understatement, and we realize that many of you are dealing with new and quickly changing situations. Following is an overview of the steps we are taking to ensure that our operations continue as many of you cancel events or switch to a restricted attendance policy.
For those organizations that have canceled events or seasons, we empathize with the difficulty of this decision and its impact. If your organization is hosting live events, however, our teams have implemented additional technology and systems to ensure that we are able to handle any increased viewership and fans. As we enter these uncharted waters, we are here to help in any way possible. If you need assistance, please contact our Client Care team.
As for our organization, ensuring that our team is safe and healthy is a primary concern. We continue to operate at full capacity in order to provide you with assistance as needed. In addition to the recommended protections, we have also implemented our business continuity plan which will ensure that our staff and systems are available and responsive. This means that our care, support and operations teams will be available to assist you using the normal means. Our streaming, web and stats solutions are hosted in the cloud which means that they are highly available and can absorb additional fan traffic very quickly.
Our contact information:
(877) 778-7382 option 2
firstname.lastname@example.org - Client Care for streaming
email@example.com - Client Care for web, stats, and other solutions
http://status.prestosports.com - Status Page for updates
https://www.facebook.com/PrestoSports - our official Facebook page
@prestosports - our official Twitter handle
This is a rapidly evolving situation that we continue to monitor and address. As we have additional updates we will post those updates to our status page and social media. This is certainly an unprecedented time and we recognize the stress that this is placing on many of your organizations. We are here to help and will provide assistance and capabilities to help you continue to engage with your fans.