NAIA 2022: What We Learned. How We Will Support You.
It was a pleasure to meet so many of you at this year’s NAIA Convention. I’d like to thank you all for your transparency and candor when providing feedback on your experiences with PrestoSports. It is very clear we have work to do in order to provide you with the solutions and support you need to be successful. We are committed to making necessary improvements. I’ve categorized your feedback into the three areas below, along with our plans to address them.
Product Stability
We faced a series of three issues back-to-back-to-back that resulted in issues with product performance and stability. In this video we address each of those issues, what caused them, how we mitigated them, and how we’re planning to further prevent performance issues in the future.
We continue to make investments in our solutions and are excited to roll-out PrestoStream Studio. You’re invited to join us on Wednesday, April 20th at 2 p.m. EST for “Advancing the Streaming Experience” as we walk through this new streaming technology that will be available soon. Can’t join us for the live event? No problem. Register and we’ll send you the recording after the webinar concludes.
Client Support
We recognize the level of support and service you’ve come to expect has diminished. We are 100% committed to improving this for each of you. In the coming weeks we’ll continue to provide updates on our plans for improvement. There are some immediate steps we have implemented.
We are working to implement a process that will proactively notify you of system issues. We do have our status update page that we encourage you to subscribe to, but we will put additional measures in place to notify you of any system-related issues.
We now have a client success team. This team is here to support you in your day-to-day account needs. You can email them with any questions you may have regarding contracts, training, or other solution needs. We’re also adding resources to our client support team. If you have an urgent issue please dial 877-778-7382. If your issue requires support intervention but is less severe, please email us.
Communication
The NAIA-SID Board said it best when they told me “We’re in the communication business, and we need you to communicate.” Please consider this the first in what will be a series of proactive communications. We’re also planning on hosting monthly webinars for each conference in order to provide education on our solutions, as well as field any questions you may have.
Again, thank you all for your transparency and feedback. Please know that my digital door is always open.
Yours in Sports,
Marilyn Cox
President, PrestoSports
marilyn.cox@prestosports.com |
