You spoke, and we listened! Based on your feedback, we have created a new process that will resolve the biggest issue we hear from clients – the inability to get an immediate response for urgent support requests. Those requests primarily fall into the live event category (live stats and live streaming).The new process is simple and consists of a few easy steps:
When you encounter an issue that requires immediate attention, text (424) 477-3786 (424-4PRESTO). Please note: this process is ONLY for VIP clients and ONLY for URGENT requests. If it is not of an urgent nature, your case will not receive attention.
You will receive an automated message explaining the process and short follow-up questions to complete your submission.
After submission, your issue will be sent directly to our Support Team for immediate review.
Our Support Team will then begin triaging your case to determine if they can solve it immediately or if additional information is required.
You’ll receive a communication that your issue is resolved or a phone call from a Specialist for the next steps.
Note: If you do not receive an immediate response once you submit your text inquiry, it may be because your provider is blocking our text messages. You can try from another line, contact your provider to have them unblock us, contact your Client Success Manager, or submit your inquiry via the Support Intake Form.
“My sport seasons will automatically roll over to the new year.”
Setting up your new season in the system is crucial to helping you prepare for the new year. For each sport season there is an “age season links” button within the ‘Navbars’ tab in Game day, which makes it very easy to update navigation links to display the new season on your own timeline and when you are ready to display the updated information.
System Skill Refresher
Seasons change, people come and go. It happens. Make sure that your team is set up with the appropriate credentials to do their work.
What’s going on?! Don’t wait and wonder, subscribe to our System Status Update to get real-time updates of any system issues and expected timing for resolutions. You’ll save time by not reaching out to support and can stay focused on helping your team! You can receive these message updates through email, text, webhook, RSS, and Slack.